Elizabeth warren, giving the public its first glimpse into the growing. Zelle and the big banks fail to protect consumers from fraud. Open in new window. Webthe banks that participate in the zelle payments app owned by jpmorgan chase, bank of america, and others have relented in their refusal to pay back victims of imposter scams. Jpmorgan chase's jamie dimon warned senators at a banking committee hearing against trying to put banks on the hook for fraud claims on zelle. Websenate subcommittee investigation finds big banks are failing to reimburse users scammed on zelle. Baltimore — the u. s. Webjpmorgan chase & co. , bank of america corp. , wells fargo & co. , and other banks operating on the zelle payments network aren’t doing enough to reimburse fraud and scam victims, a report from senate democrats said. Lawmakers and the federal consumer.